Terms of Service

Please read these Terms of Service ("Terms") carefully before using the website www.amdeon.com or engaging any services provided by Amdeon Technologies Inc. ("Amdeon", "Company", "we", "us", or "our").

1. Acceptance of Terms

By accessing and using this website or engaging Amdeon Technologies for services, you confirm that you are at least 18 years of age, have the legal capacity to enter into a binding agreement, and agree to comply with and be bound by these Terms and our Privacy Policy.

These Terms apply to all visitors, clients, and any other parties who access or use our website or services.

2. Services Provided

Amdeon Technologies provides enterprise technology services including but not limited to:

• AI & Automation — chatbot deployment, robotic process automation, generative AI integration
• Cloud Infrastructure & DevOps — cloud migration, CI/CD, infrastructure management on AWS, Azure, GCP
• Cybersecurity & Compliance — managed security services, endpoint protection, compliance consulting
• Digital Presence & Marketing — website development, SEO, digital advertising campaigns

The specific scope, deliverables, timelines, and fees for each engagement are defined in a separate Statement of Work (SOW) or Master Services Agreement (MSA) executed between Amdeon and the Client. In case of conflict, the SOW/MSA takes precedence over these Terms.

3. Client Obligations

To enable Amdeon to deliver its services effectively, clients agree to:

• Provide accurate, complete, and timely information and access required for service delivery
• Designate a point of contact with authority to make decisions on the project
• Review and approve deliverables within agreed timelines
• Ensure they hold all necessary rights and licences for any materials provided to Amdeon
• Comply with all applicable laws and regulations in connection with the services
• Not engage in any activity that violates applicable law or infringes the rights of any third party

4. Payment Terms

4.1 Fees

All fees are specified in the applicable SOW or MSA. Fees are quoted in USD unless otherwise agreed. Pricing is subject to change with 30 days' written notice for ongoing retainer engagements.

4.2 Payment Schedule

• Project-based: Typically 50% upon signing, 50% upon delivery unless otherwise stated
• Retainer/MSP: Monthly invoicing, payable within 14 days of invoice date
• Custom terms may apply as specified in the SOW

4.3 Late Payments

Invoices unpaid after the due date may incur a late payment fee of 1.5% per month on the outstanding balance. Amdeon reserves the right to suspend services for accounts more than 30 days overdue.

4.4 Taxes

Fees are exclusive of applicable taxes (GST, VAT, withholding taxes, etc.). Clients are responsible for any taxes applicable in their jurisdiction.

5. Intellectual Property

5.1 Client Materials

All content, data, and materials provided by the Client remain the exclusive property of the Client. Amdeon will not use Client materials for any purpose other than service delivery.

5.2 Amdeon IP

Amdeon retains ownership of all pre-existing intellectual property, proprietary tools, frameworks, and methodologies used in delivering services. Nothing in these Terms transfers ownership of Amdeon's IP to the Client.

5.3 Work Product

Upon full payment, Amdeon grants the Client a perpetual, non-exclusive licence to use the deliverables created specifically for the Client's project. Custom work product ownership may be assigned to the Client as specified in the SOW.

5.4 Portfolio Rights

Unless the Client opts out in writing, Amdeon reserves the right to reference the Client's name and describe the general nature of services in its marketing materials and portfolio.

6. Confidentiality

Both parties agree to treat all non-public information disclosed during the engagement as confidential. Neither party shall disclose the other's confidential information to third parties without prior written consent, except as required by law.

Confidentiality obligations survive termination of the engagement for a period of 3 years. Where a separate Non-Disclosure Agreement (NDA) is executed, its terms shall govern.

7. Limitation of Liability

To the maximum extent permitted by applicable law:

• Amdeon's total liability for any claim arising from services shall not exceed the total fees paid by the Client in the 3 months preceding the claim
• Amdeon shall not be liable for any indirect, incidental, consequential, special, or punitive damages, including loss of profits, data, or business opportunities
• Amdeon does not warrant that services will be uninterrupted, error-free, or meet all requirements
• Cybersecurity services do not guarantee immunity from all threats — Amdeon's liability is limited to negligent failure to apply reasonable security measures

8. Indemnification

The Client agrees to indemnify, defend, and hold harmless Amdeon Technologies, its officers, employees, and contractors from any claims, damages, losses, or expenses (including legal fees) arising from:

• The Client's breach of these Terms or any applicable law
• Client materials that infringe any third-party intellectual property rights
• The Client's negligence or wilful misconduct
• Unauthorised use of the services provided by Amdeon

9. Termination

9.1 Termination by Either Party

Either party may terminate a service engagement with 30 days' written notice to the other party, unless a shorter or longer notice period is specified in the SOW.

9.2 Termination for Cause

Either party may terminate immediately upon written notice if the other party materially breaches these Terms and fails to cure such breach within 14 days of receiving written notice.

9.3 Effect of Termination

• Client shall pay for all services rendered up to the termination date
• Non-refundable deposits and prepaid fees shall not be returned except where Amdeon is at fault
• Both parties shall return or destroy confidential information of the other party
• Provisions relating to IP, confidentiality, liability, and governing law survive termination

10. Governing Law & Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of Telangana, India, without regard to its conflict of law provisions.

Any dispute arising from or relating to these Terms shall first be attempted to be resolved through good-faith negotiation. If unresolved within 30 days, disputes shall be referred to binding arbitration in Hyderabad, India under the Arbitration and Conciliation Act, 1996.

For international clients, the parties may mutually agree to an alternative jurisdiction as specified in the SOW.

11. Changes to Terms

Amdeon reserves the right to modify these Terms at any time. We will provide at least 30 days' advance notice of material changes via email or a prominent notice on our website.

Continued use of our website or services after the effective date of updated Terms constitutes acceptance of the changes. For ongoing service engagements, changes to Terms do not override executed SOWs or MSAs without written agreement.

12. Contact Information

For questions about these Terms, please contact: